If the tool isn't available and the device shows up an unknown, inside the device properties, in the "Details" tab, you can grab the hardware id to search online and determine the driver you have to install.
Sometimes, companies like Dell provide a tool that can automatically scan, detect, and install the necessary drivers. Should you need further assistance, feel free to get back to us. You may also check this article: Fix network connection issues in Windows 10 for other possible troubleshooting steps. If this doesn’t work for you, try the next fix. If it's unclear whether you need to install the driver, use your computer model information to find it on the manufacturer support website. To do so, please follow these steps: In the search bar, type Identify and repair network problems. You can check if your AMD graphics card shows up under the Display adapters section. The problem is though I cant even manually install the driver software like I did before because it is not showing up in the device manager on either OS.
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